John Deere

As a Social Media Coordinator for John Deere Financial World Headquarters located in Johnston, IA, you will monitor and engage with customers through designated Social Media channels for issues on Ag and Turf product support requests, complaints, and product issues.

In addition, you will:

• Work exclusively 2nd shift, and at least 1 weekend day per week (off-shift example: Sunday -Thurs, or Tuesday – Saturday).
• Sort and prioritize social media posts and assign to appropriate group for follow-up, response, and document each interaction in the internal case management system.
• Perform call/case quality audits while documenting & sharing results with the team.
• Mentor less experienced agents and handle escalated support issues.
• Work occasional holidays based on needs of the business.

VISA Sponsorship is NOT Available for this position

What Skills You Need

• 1 or more year’ experience providing customer support in a work setting using social media channels such as Facebook, Twitter, Instagram, and YouTube.
• 6 or more months experience of prior work experience and/or Knowledge of agriculture, residential turf & golf industry products, and customers.
• High proficiency with written communication.
• Skilled in interpersonal communications, negotiation, and conflict resolution.
• Ability to work on multiple tasks/projects simultaneously.

What Makes You Stand Out

• Agriculture and Turf operations experience.
• Strong computer and troubleshooting skills.
• Proficiency with a foreign language (Spanish, French).

Education

Ideally you will have a degree or equivalent related work experience in the following:

• Bachelor’s degree in Agriculture, Business, Communications or similar discipline or related work experience.

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