TruePoint Communications

TruePoint seeks a team player with a passion for social media and media intelligence to join our community management team for a global brand. This person is proactive, organized, detail-oriented, and highly self-disciplined.

IMPORTANT: Due to the nature of social media taking place 24/7, this position has non-traditional work hours. TruePoint uses an alternative work schedule (AWS) instead of a traditional fixed work schedule (e.g., 8 hours per day, 40 hours per week). Your schedule will include a mix of daytime, nights, weekends, and holidays.

TruePoint and/or its clients will provide consistent training on platforms and techniques for engaging with social media users.

Responsibilities

• Engage in positive news and share relevant information/content/links. Respond to customer inquiries on various channels, including working with the online Customer Care team.
• Provide monitoring of our social media mission control, watching for spikes in aggregate social conversation about clients and competitors. Work with managers to identify and flag trends.
• Contribute to the development, execution, and presentation of social media strategies, plans, content, campaigns, and measurement reports.
• Write strategies, content, posting/publishing, reporting, and analyzing data to provide effective social media results. All communications must be customized to clients’ tone, voice, and style.
• Monitor and respond to customer inquiries across established social media channels, including Facebook and Twitter, and act as liaison with the online Customer Care team.
• Ability to identify opportunities for internal process creation and change and implement them.
• Engage with customers on news, products, and services and share relevant information/content/links.
• Identify and flag trending topics.
• Provide standardized reporting at the completion of each shift and as needed during times of crisis and high-volume activity.
• Provide content writing and real-time counsel for effective brand community management across various social networks.
• Contribute to reporting and auditing of client and industry social media. Conduct standardized reporting and analysis in real-time and as needed during times of crisis and high-volume activity.
• Develop error-free messaging and real-time content to support clients’ social media goals. Demonstrate ability to consistently identify, flag, and engage on trending topics.
• Provide timely updates to account leadership and the client, ensuring goals and objectives are met.
• Contribute to developing successful agency and client processes, such as training guides, checklists, templates, plans, and case studies.

Qualifications

• 2-5 years of experience in community management is preferred. Additional experience in social media, paid media, and other areas of marketing is a plus.
• Have professional experience using enterprise publishing and listening tools. Being adept at Sprinklr is a significant plus.
• Willing to work a flexible schedule (a combination of nights, weekends, and holidays). Holidays are recognized with paid time off. Travel may be required.
• Be detail-oriented, organized, caring, innovative, communicative, and data-driven.
• Be comfortable with juggling multiple priorities and deadlines while synthesizing multiple perspectives to get the most important things done.
• Have strong communication, analytical and presentation skills, both written and verbal.
• Be self-sufficient, meet deadlines, and create high-quality materials.
• Ability to work cross-functionally to proactively collaborate, engage, and bring fresh ideas to solve challenges.
• Have a functional understanding of multiple social media platforms.
• Be a quick learner, always looking to embrace and master new technologies.
• Accurately and consistently track time daily.
• Effectively maintain a monthly expense report and reconciliation.
• Possess excellent interpersonal skills, including interacting professionally with client executives and teams.
• Work well on a team, including proactively contributing recommendations to enhance results.

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