Group SJR

SJR Account Managers are the hub of the client services engine that ensures SJR is seen as a leading agency in digital content solutions around the world.

Our Account Managers are social media experts and executional strategists, equal parts client counselor, content manager, project manager, problem solver and operations manager. They are the day-to-day client contact, run account operations and deliver programs that address clients’ specific business challenges on time and on budget.

The Account Manager role is critical to overseeing social media programs that exceed client expectations and showcase SJR’s social media knowledge. In making it all happen, they will liaise with clients, in-house teams, and external partners to maintain organized, end-to-end social media strateges and content creation, starting with original concepts through approval, delivery, publishing and measurement. They have the trust of their team and the trust of their client to manage tight deadlines and prioritize work on our most valuable accounts.

They understand how to provide constructive feedback in the client’s voice on creative products, how to position outputs for success with clients, how to create processes and governance, and how to ensure client feedback is reflected in all final products. Their ambitious personality and methodical approach drive results by action and attention to detail.

They are social media managers and are closely connected to the latest trends, best practices, and new platform features. They know how convey everything happening in the digital space and parse it into actionable insights and actions for our clients to implement into their own social media programs.

As the hub of our client services engine, the Account Manager is an experienced doer who rolls up their sleeves to uphold the highest standards and sets the tone for the overall experience of working with SJR.

Responsibilities

Account Management (65%)

• Runs day-to-day client operations, including all communication and account administration:Is the key client contact on the social media strategy and content creation process, ranging from approach, strategy, timing, deliverables, issues, budgets, and new opportunities with support from client lead.
• Writes timely emails, picks up the phone , is proactive about in-person meetings, assists with presentations, sends reports and agendas, etc.
• Managing project timelines and communicating deadlines and deliverables, working up and down within the team to ensure expectations are met.
• Demonstrates strategic thinking by keeping abreast of client’s business, industry, audience and competitive environment to build a comprehensive understanding of the inputs that affect their business; keeps the internal team apprised of new developments
• Demonstrates problem-solving skills when dealing with client requests and issues; escalates as necessary and creates transparency around health of the relationship
• Leads presentations with clients, whether on concepts, a content strategy, a budget, etc.
• Supports SJR client lead with invoicing and payment collection, drafts MSAs and compliance with SOWs; maintains revenue forecasts, budgeting, vendor setup and budget management and reconciliation
• Establish good relationships and communications across the agency and with partners

Creative + Editorial (25%)

• Organizes and runs creative ideation and brainstorming sessions, including:Developing concepts that address client briefs
• Writing up creative ideas for client presentations, ensures they are positioned effectively and are clear, feasible and budgeted
• Translates client-approved ideas into briefs for editorial and creative teams that are clear and concise and keep the business objective top of mind
• Provides the editorial team with detailed research on content topics to enable the quick and accurate development of content concepts; ensures insights are reflected in final content
• Provides feedback and input on proects throughout the entirety of the process
• Supports in-house teams, closely monitoring the work of creative, production and analytics to deliver on time and on brief Pre-production support: from research to briefs, administration, client communications and expectation setting, vendor management, etc.
• On-location support; works closely with creative teams to ensure on-location production is run efficiently and to client expectations

Growth + Business Development (10%)

• Identifies opportunities within existing client relationships to unlock organic growth and maximize profitability of current SOWs
• Helping to identify potential new clients and works with client lead to develop strategies to convert them
• Establishes and maintains relationships with colleagues at partner agencies to help SJR become front of mind for new opportunities
• Participates in pitch development and presentations (as needed)

Qualifications

• Minimum 3-4 years of account management experience, preferably in an agency setting
• Has background in social media management and content creation
• Is a LinkedIn expert and has leveraged the platform on behalf of clients in previous roles
• Meticulous, organized, technical and creative at the same time — comfortable managing multiple streams of work and client feedback
• Proven ability to approach the business with the confidence to know when to listen and when to be heard, and the awareness to develop points of view and know when to effectively communicate them
• Strong time management and project coordination skills to support clients and ensure delivery of high-quality work on tight deadlines
• Able to review and deliver written materials that are error-free, grammatically correct and on time
• An understanding of editorial strategy and experience implementing it across a variety of platforms and channels
• Demonstrated ability to listen effectively, document proceedings accurately, drive and support ongoing dialogue
• Commitment to continuous improvement with a demonstrated drive to respond to feedback through an iterative review process
• An inquisitive mind, always looking to expand your understanding of the current business environment
• Flexible, adaptable, and responsive when quick turnarounds are required
• Capability to work collaboratively with an interdisciplinary team
• Experience using collaborative team communication and project management applications (e.g., Monday and Teams)
• Advanced use of Microsoft Office applications

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