Arizona Humane Society

The Public Relations & Social Media Manager will report to the Senior Manager of Public Relations and be an integral member of Arizona Humane Society’s (AHS) multi-faceted and fast-paced Marketing Team.

The ideal candidate is a well-rounded communications professional with experience in both internal and external communications, with a specific focus and passion for social media This high-energy person will oversee AHS’ social media channels, grow followers and build and protect our online reputation.

You’ll coordinate crisis communication, develop strategic content, and appear on-camera including interviews. Your daily efforts will further elevate AHS as a national leader in animal welfare.

Essential Duties

• Responsible for executing the organization’s strategic public and media relations plan to ensure consistent messaging and positioning of AHS
• Responsible for managing internal communications including blogs, publications, presentations, talking points and collateral
• Develop social media strategy to increase followers/viewers, craft compelling content that follows AHS’ brand voice, and ensure successful execution content across multiple channels
• Coach junior social media staffer who will also craft content and manage daily social media channels
• Represent AHS as an on-camera spokesperson for interviews and substitute as on-camera host of our weekly TV show, Pets on Parade, when necessary
• Assist senior leadership with executing AHS’ Crisis Communication and Customer Escalation Management Plan
• Oversee and assist junior social media staffer with monitoring and responding to inquiries across all social channels and use sound judgment when escalating situations
• As needed, assist with inbound and outbound media inquiries and interview requests in a timely manner and be accessible early mornings, late evenings and weekends
• Build relationships with key AHS departments and leaders to promote a culture of strong information sharing for consistent storytelling
• Collaborate with external stakeholders including funders, donors, public affairs offices, partner organizations, and professional societies

The duties listed above are intended as a general illustration of the various types of work that may be performed. Job descriptions are subject to change by AHS as the needs and requirements of the job change.

Qualifications And Experience

• Minimum of 5 years of Public Relations experience
• Minimum of 1-2 years of supervisory experience
• Minimum of 5 years of experience managing Social Media strategy development and execution
• Minimum of 3 years in Crisis Communications experience
• Must have on-camera experience and an engaging camera presence, whether via broadcast or social media channels
• Experience with Cision and social media publishing, monitoring and listening tools
• Exceptional organizational, written and verbal communication skills
• Strong attention to detail
• Excellent time management, adaptability, judgment and decision making skills
• Ability to work under the pressure of tight deadlines
• Thorough knowledge of principles of effective communications, PR and mass media
• Ability to plan, organize, and effectively present ideas and concepts to groups
• Ability to assimilate information from a variety of sources, analyze information, and recommend courses of action to be taken
• Mature interpersonal style; highly collaborative team player with the ability to interact with a diverse range of people

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