JPMorgan Chase & Co

J.P Morgan is seeking an experienced and strategic Employee Social Media Programs Manager to drive, and measure, employee advocacy and engagement on social media platforms, with a primary focus on LinkedIn. As the digital cornerstone for global networking, career discussions, and business growth, LinkedIn is the primary platform for J.P. Morgan employee use.

Job Summary

Sitting on the Global Social Media team, this role has a specific emphasis on supporting our employee advocacy and LinkedIn Sales Navigator efforts, as well as providing internal education and guidance, holding training sessions, and managing the Corporate& Investment Banking (CIB) Ambassador programs, while adhering to the controls and guardrails we have in place to protect our employees and the firm.

The ideal candidate will have a deep understanding of social selling, content creation, social media analytics, and B2B marketing. Additionally they will have a strong executive presence and the ability to manage and lead a team, while also executing projects and deliverables.

Job Responsibilities

• Provide guidance, support, and guardrails for employees regarding social media practices
• Oversee and execute the onboarding and off boarding of CIB program participants
• Communicating updates of program progress and results, providing consistent measurement
• Create and maintain employee forward-facing editorial calendars for Ambassador programs, with coherent content pillars
• Create and publish content on behalf of Ambassadors, ensuring high-quality visuals and graphics alongside strong copywriting
• Analyze program performance, providing insights and recommendations for continuous improvement
• Conduct training sessions to educate employees on the firm’s social media policy, ensuring employees are well-informed and compliant with social media guidelines
• Collaborate with key partners across risk, controls, legal and compliance to protect the firm and employees by adhering to regulatory and line of business requirements
• Stay current with industry trends and platform updates
• Lead and inspire a team of two direct reports
• Foster a collaborate and creative work environment, encouraging innovation

Required Qualifications, Capabilities, And Skills

This role requires an enthusiastic team player who is able to work closely with senior stakeholders across several departments including: banking, research, compliance, legal, technology, communications, marketing, and risk.

• Bachelor’s degree
• 8+ years of professional work experience, with a preference for financial services experience
• Significant experience working in Social Media and/or in Executive Communications
• In-depth knowledge of LinkedIn and its capabilities, including experience with LinkedIn Sales Navigator
• Possess a strong leadership presence, excellent presentation skills and the ability to convey decisions with clarity
• Sound judgment and high-quality written, verbal, and interpersonal communication skills
• Ability to cultivate relationships in the firm across divisions and lines of business globally
• Experience building out social media employee advocacy programs, primarily on LinkedIn
• Strong knowledge and passion for keeping up to speed on the social media landscape
• Strong organizational skills and ability to manage several tasks simultaneously, effectively communicating on project timeline, status and results
• Familiarity with social media publishing and analytics tools (Hearsay, Sprinklr, etc.)

Preferred Qualifications, Capabilities, And Skills

• Adobe Creative Suite proficiency preferred
• Financial Services experiences preferred

Should you be considered for this role, applicants will be asked to provide social media writing and design samples.

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