Idaho Central Credit Union

As a Social Media Manager at Idaho Central Credit Union, you will be responsible for developing and implementing strategies for our social media channels.

You will lead a team of social media professionals, coaching and motivating them to run a world-class social media program. Your role will involve monitoring social media goals, conducting team reviews, and maintaining department reports to speak about department performance.

Responsibilities:

• Coach and staff team members to run a world-class social media team while creating a positive morale and environment.
• Motivate and monitor social media goals to hit targets.
• Deliver monthly one-on-ones and yearly reviews to team members.
• Facilitate SDP (Staff Development Plan) discussions quarterly.
• Create and maintain department reports and speak about department performance.
• Develop consistency in all areas of social media.
• Coordinate social media planning—develop quarterly goals and annual plans.
• Coordinate with the Marketing Team and ad agency to ensure consistency.
• Monitor social media trends and changes and find ways to improve the social program.
• Monitor competitors’ social presence.
• Monitor and find opportunities to engage with other departments, organizations, and thought leaders.
• Develop and coordinate social media contests and giveaways.
• Create and manage the social media budget.
• Develop a process for monitoring and responding to all social media inbound messaging, comments, reviews, and brand mentions.
• Be available to work outside normal business hours (evenings/weekends/holidays).
• Work closely with the Social Media Team to maintain the brand voice of the Credit Union and develop social media content supporting the overall social plan.
• Create and coordinate with the Marketing Team and/or ad agency any branded social media graphics.
• Additional duties as assigned.

Qualifications:

• Bachelor’s degree in a relevant field is required.
• Three to five years of management experience required.
• Experience managing social media accounts and working with an ad agency and/or marketing department required.
• Strong writing and editing skills are required.
• Strong graphic design skills preferred.
• Spanish speaking and writing are preferred.
• Self-motivated and creative thinker.

Performance Standard:

• High attention to detail and compliance.
• A demonstrated cooperative and positive attitude toward members and other Credit Union Staff.
• Professional in appearance, attendance, quality, and quantity of work performed.
• Ability to analyze member needs, develop, and coordinate activities to fit member needs with Credit Union products and services.
• Must be willing to comply with the Bank Security Act and USA Patriot Act as implemented by Idaho Central Credit Union.

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